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        Contact Us

        Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. In a continued effort to keep our colleagues and customers safe, we’re implementing some temporary changes to our Call Center availability:

        • Our main hours of operation will be Monday – Friday, 7:00 am to 10:00 pm, and Saturday and Sunday, 9:00 am to 6:00 pm: 1-800-922-9999
          • Please note that some specific areas listed below have unique hours of operation
        • Lost or stolen cards will continue to have 24/7 support

        We’re currently receiving higher than normal call volumes as we help our customers through this difficult time. Thank you for your patience!

        Please visit our COVID-19 Resource Center for financial hardship relief assistance.

        To get you to the appropriate area most efficiently, please use the best number below:

        Business Banking

        Hours: 7:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Sat & Sun
        1-800-862-6200 for existing business banking customers.
        1-800-4BUSINESS for new customers.

        Checking and Savings Accounts

        Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
        1-877-360-2472 for questions regarding opening a new checking account, savings account, or a new CD.
        1-800-922-9999 for questions about your existing checking account, savings account or CD.

        Credit Cards

        Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
        Citizens Bank Card Services®
        1-888-333-5145 for questions about credit card applications.
        1-800-684-2222 for questions about your credit cards.

        Home Borrowing

        Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday
        Citizens Bank Home Equity Loans® Customer Service
        1-800-340-5626 for questions regarding an application for a new home loan.
        1-866-999-0216 for questions about an existing home loan.

        Citizens Bank Mortgage Loans® Customer Service
        Hours: 8:00 AM to 8:00 PM Mon-Fri
        1-888-514-2300 for questions regarding new mortgage applications.
        1-800-234-6002 for existing mortgage customers.

        Personal Loans

        Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
        Citizens Bank Personal Loans®
        1-888-333-0104 for questions about personal loan applications.
        1-866-999-0107 for questions about your personal loans.

        Student Lending

        Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
        Citizens Bank Student Loan® Customer Service
        1-800-600-0008 for questions about your student loan applications.
        1-866-259-3767 for questions about your student loans.

        Citizens Bank Education Refinance Loan® Customer Service
        1-888-411-0266 for questions about your education refinance loan applications.
        1-866-259-3767 for questions about your education refinance loans.

        Wealth Management

        Hours: 8:00 AM to 6:00 PM Mon-Fri
        1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
        1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
        1-866-919-7699 for Premier Advisory or automated account inquiries
        1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.

        #Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Is there a specific topic we can help you with?#

        Contact Information for Business Banking

        Business Banking
        1-800-4BUSINESS (1-800-428-7463)
        Monday-Friday, 7:00 a.m.-7:00 p.m. EST
        Saturday, 8:00 a.m.-5:00 p.m. EST

        Business PhoneBank
        1-800-862-6200

        Questions about Business Online Banking
        1-877-229-6428

        Contact Information for Certificates of Deposit (CDs)

        Questions about your CD
        1-800-922-9999
        24 hours a day, 7 days a week

        CD product information
        1-800-600-0008

        Open a new CD
        1-877-360-2472

        Contact Information for Checking Accounts

        Questions about your checking account
        1-800-922-9999
        24 hours a day, 7 days a week.

        Checking product information
        1-800-600-0008

        Open a new checking account
        1-877-360-2472

        Debit card issues
        1-877-242-7837
        24 hours a day, 7 days a week

        Overdraft Protection
        1-800-922-9999
        24 hours a day, 7 days a week

        Order checks
        1-866-322-1350

        Contact Information for Credit Cards

        Apply for a credit card
        1-888-333-5145

        Contact Information for Home Equity

        Talk to home equity advisors
        1-800-340-5626

        Overdraft Line of Credit program
        1-800-922-9999
        24 hours a day, 7 days a week

        Contact Information for Investing and Retirement

        Questions?
        Citizens Investment Services® existing investment and retirement accounts
        1-866-919-4520

        SpeciFi® digital advisor enrollment assistance or account inquiries
        1-866-471-5465

        Premier Advisory or automated account inquiries
        1-866-919-7699

        Clarfeld | Citizens Private Wealth™ or automated account inquiries
        1-866-605-4357

        Email Us
        Connect with an Advisor

        Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:

        Contact Information for IRA Savings and IRA CDs

        For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

        To open an IRA account, please stop by your nearest Citizens Bank Branch.

        Contact Information for Money Markets

        Questions about your money market
        1-800-922-9999
        24 hours a day, 7 days a week

        Money market product information
        1-800-600-0008

        Open a new money market
        1-877-360-2472

        Contact Information for Mortgages

        Questions about your existing mortgage account
        1-800-234-6002

        Refinance or apply for a new mortgage
        1-888-514-2300

        Find a home loan originator near you

        Contact Information for Online & Mobile Banking

        Questions about personal Online Banking
        1-800-656-6561

        Questions about Mobile Banking
        1-877-670-4100

        Questions about Business Online Banking
        1-877-229-6428

        Online Banking outage information
        1-800-922-9999
        24 hours a day, 7 days a week

        Pay My Loan

        Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

        Pay My Loan Now

        Contact Information for Savings Accounts

        Questions about your savings account
        1-800-922-9999
        24 hours a day, 7 days a week

        Savings product information
        1-800-600-0008

        Open a new savings account
        1-877-360-2472

        Overdraft from savings program
        1-800-922-9999
        24 hours a day, 7 days a week

        Contact Information for Security, Privacy, and Fraud Prevention

        Report account fraud
        1-800-922-9999
        24 hours a day, 7 days a week

        Fraud prevention information
        1-877-229-6430

        Contact Information for Students

        Student Borrowing
        1-888-411-0266

        Banking For Students
        1-800-600-0008

        Wire Transfer Information

        For Wire Transfers related inquiries please visit or contact your local branch.

        #Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=|TargetElementId=|Key=Personalize your experience.#

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